Previous thirty day period, I traveled on American Airlines from Portland, Maine to Washington, DC. I am able to’t show you enough about the superb service I been given. I asked for a wheelchair for both of those airports as well as the chair and attendants ended up appropriate there and went higher than and further than the call to obligation.
We procured round vacation connecting flights by way of Charlotte from Boston to Aruba for 11/28/2015. We paid On top of that on your “further space†seating. No in which have been we knowledgeable that these “more area†seats didn't give you a reclining possibility. After we arrived in Charlotte, we boarded flight 874 only to b told from the Captain that he necessary to carry out some “routine maintenance†that might have a “jiffy†in advance of we remaining, due to the fact he “would not have the ability to leave Aruba in time†if he waited to have it finished done there.
rosity to us shareholders. Administration and all staff of AAL are clearly carrying out a great task, reflected inside the regular increase of
Incredibly upset with AA. In the course of my travel to NORFOLK from ALBUQUERQUE this time around on Armed forces Orders – too many difficulties transpired that I just can’t overlook and ponder why some policies exist since they do. Starting up off, my luggage wasn't tagged accurately coming out of Albuquerque and did not make the transfer link in DFW to ORF – eight hour delay with baggage attending to me, which had my uniforms for the next day. Of course I obtained my uniform in time, but only permitted for ~four hrs of rest before reporting for responsibility soon after I drove to airport to obtain the bag. As well as my DoD ID is currently not inside your process to permit for TSA pre-Check out…either one of these circumstances are certainly not a giant deal And that i can easily neglect these items with no need to make a remark…the return trip back to ABQ is my explanation. On my return excursion, my prepare was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed somewhat more than 1 hour creating me to get about a 15 minute window for my link flight in CHARLOTTE to PHOENIX. Once i noticed this restricted window, I tried to perform with the customer service clerk in the gate in NORFOLK to get a thing completed (i.e. notify gate in CHARLOTTE that somebody on Navy ORDERS could be a tiny late and to hold gate to allow transfer – would have solved precisely what is about to happen)…considering the fact that quarter-hour was in some “thirty minute window†allowance for nearly anything to become carried out and that I would've time to make my transfer – she would not or could not do anything at all for me.
( Continued from remark 191) Also, we needed to acquire A different day of our excursion to return on the airport 3 days later on to acquire the vehicle we experienced reserved. Whenever we arrived for our return flight to Charlotte on 12/five/2015, we boarded flight 875, and among our suitcases apparently hardly ever manufactured it onto the airplane and was still left in Aruba. After we boarded our connecting flight to Boston, I was checked in and produced to enter the jetway. When I used to other be heading onto the jetway, I was informed I necessary to return and wait against the wall while others passed me by. I used to be told I required to “consolidate†my belongings. I'd a wallet purse all over my neck against my body that measures three inches by five inches. I used to be instructed I needed to take it off my man or woman and area it inside of a canvass bag I had. Are you presently really serious???? On board flight 1783, we had been approached by among the list of rudest stewardesses I've ever encountered in my daily life named Sheila. This aircraft was diverse from the other planes we had been on, and our “added room†seating apparently would not allow us to put our personal things beneath the seat before us.
Please consider this so other travellers won’t provide the exact knowledge…..I want a reply from You furthermore may..
You will find a Center aged African American female with a brief hair cut and glasses at your Philadelphia Airport place who refused to give me her whole title Once i asked for it as a consequence of her despicable Frame of mind. She finally told me her identify was “D†and hid her identify badge as she stated this. “D†doesn't ought to have a career in client service and especially not within your first class sign in space in which I encountered her. As I rushed earlier the long TSA line towards the self service ticketing counter with only forty minutes until eventually my flight departed I used to be delighted to determine there was a free of charge kiosk. I started to retrieve my reservation and halfway by way of this method “D†walked as many as me and said “That is for first class passengers only†I looked up within the screen baffled because there wasn’t any indication or indicator that the kiosks ended up firstclass kiosks and Furthermore I puzzled how “D†understood I used to be or was not top quality and why she would make these kinds of an assumption. I replied “Excuse me?†“D†condescendingly mentioned “These kiosks are for firstclass passengers onlyâ€.
senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado 4 minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por website traffic aereo y yo pague con resort y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias
Your purchaser service Reps are lower than helpful. Right after seeking to go to a scheduled for months teaching seminar our flight was canceled building us unable to go to. The only thing offered by American Airlines ended up apologies plus a refund on the flight.
right after arrival at airport I used to be knowledgeable that the flights had been overbooked and I could reach Dallas the following morning although not to Las Vegas.
I've usually been a faithful purchaser to AA and don't think any of the shoppers must be dealt with in this method!
I'll say she(AA) uncovered a later flight for me on Yet another airline,which I so appreciated,but she absolutely might have way more nice in working with me.
I needed to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to a great deal of trouble to uncover me another flight also to reroute my luggage. Gary was pleasurable and helpful and tranquil, and I really appreciated how really hard he worked to help me.
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